| I'm writing to thank you for the wonderful job you and your crew did on my house lift/remodel. It was a real pleasure to work with you. While I?m pleased overall with the job you did, I?d just like to take a moment and point out a few of the things that you did that made a big difference for me personally.
I have to start by noting that you took this job with only two weeks notice after I became uncomfortable with my originally scheduled contractor. That really highlighted your flexibility and willingness to get the job done no matter what right up front. And that flexibility continued to show throughout this job. You were quite willing and open to working with the arrangement I proposed where my good friend and ?live-in? contractor would be responsible for parts of the job and you other parts. I appreciated that flexibility!
You also were full of quite useful suggestions, some of which made a substantial difference in the final product that is now our remodeled first floor. In particular your suggestions on getting rid of our second set of posts and beams in favor of a single load-bearing wall made a HUGE difference in the look and usability of the new space.
The other thing that I think is really stand out Dan was how you reacted when we did have a problem. When your concrete sub-contractor didn?t pour my driveway exactly to the specifications that I wanted you were out at my house the very next day and we worked out a satisfactory solution at no extra cost to me. Your boys were then out there the very next day fixing the problem. You are a man of your word Dan, and I really appreciate that.
I should also note that I appreciate your billing practice as well. Rather than all the normal contractor first draw, second draw, last draw horror stories you hear (I heard another just last week!) that fact that I was billed weekly and only for work that had been completed gave me a lot of confidence that I would get what I paid for. That helped relieve a lot of the stress normally associated with contractor billing.
Lastly Dan, you are just a plain nice guy, and I appreciated the chances I had just to chat with you about my project, our families, our kids, and life. Please feel free to use me as a reference for anyone who is considering using your services. |